Trust & safety

Our commitments

Every person on Univada — student, instructor, or staff — is expected to act with integrity. We hold ourselves to the same standard we ask of the community: clear rules, transparent enforcement, and the right to appeal.

• Protect learners from misleading, unsafe, or low-quality content.
• Protect instructors from harassment, fraud, and intellectual property theft.
• Protect the wider community from spam, scams, and abusive behavior.

Instructor vetting

Every instructor passes a portfolio review, a reference check, and a teaching sample before publishing their first paid course. We verify identity documents, confirm professional history when claimed, and require instructors to sign our Code of Conduct. Repeat policy violations result in permanent removal from the platform.

Content moderation

A trained human reviewer evaluates every new course before it goes live, checking for accuracy, originality, accessibility, and policy compliance. Updates to existing courses are sampled and spot-checked. Reported content is reviewed within 24 hours, and we remove material that violates our policies while the review is in progress when there is a risk of harm.

Account security

Univada accounts support strong passwords, optional two-factor authentication via authenticator apps, and active session monitoring from the Account page. We never ask for your password by email, and we will never request payment information outside of the Univada checkout flow. If you receive a suspicious message claiming to be from Univada, forward it to security@univada.com and delete it.

What we do not allow

• Hate speech, harassment, threats, or incitement of violence.
• Sexual content involving minors, or any non-consensual sexual content.
• Plagiarized or pirated material, including AI-generated content presented as original instructor work.
• Promotion of illegal activity, regulated products, or unverified medical and financial advice.
• Spam, manipulation of ratings or enrollments, and undisclosed paid endorsements.

How we enforce

Enforcement actions range from a private warning, to content removal, to temporary account suspension, to permanent ban depending on severity, intent, and history. Account owners receive written notice of any action against them and may appeal within 30 days by replying to the notification email.

Report something

If you see content or behavior that breaks our rules — on a course page, in Q&A, in a review, or in a direct message — please tell us. Include a link, a screenshot if possible, and a short description of the issue. We treat every report as confidential and follow up within two business days.

Email: safety@univada.com
For urgent threats of harm, also contact your local emergency services.

Working with regulators and law enforcement

Univada cooperates with valid legal requests from law enforcement and complies with applicable laws including the Digital Services Act, GDPR, and the COPPA framework where they apply. We publish a transparency summary annually covering the volume and nature of takedowns and government requests.