All systems
System status
A live view of the platform, plus a record of every incident from the last 90 days. We post here first whenever something isn't behaving the way it should.
At a glance —All systems operational. 99.95% uptime across the last 90 days. Incident notices are posted here within minutes and emailed to status subscribers.
- 99.95% 90-day uptime
Measured across web, video, and payments.
- Minutes to first post
On-call team is paged for any confirmed outage.
- Public post-mortems
Root cause and follow-ups published per incident.
- Independent monitoring
Third-party probes from multiple regions.
Current status
All systems are operational. The last full incident review was completed at the start of this month with no open action items.
- Web app — operational
- Video playback & transcoding — operational
- PDF lecture delivery — operational
- Checkout & payments — operational
- Certificates & verification — operational
- Email & notifications — operational
- Authentication — operational
How we define an incident
We classify incidents in three tiers. Degraded means a non-critical feature is slow or partially failing for a subset of users. Partial outage means a feature is unavailable for many users but core learning still works. Major outage means most users cannot use the platform.
Recent history
No incidents have been reported in the last 90 days. When something does happen, you'll find a timeline here with timestamps, scope, root cause, and the follow-up actions we've taken.
Get notified
Subscribe to email updates by writing to status@univada.com with the subject "subscribe". You'll get a message the moment we open or close an incident and never any marketing.
Report a problem
Seeing something the status page doesn't reflect? Tell us at support@univada.com with your account email, the page URL, and a screenshot or screen recording if possible. The on-call team is paged within minutes for confirmed platform-wide issues.
Trusted by learners worldwide
Univada is operated by MASS SPOZ TECHNOLOGY, headquartered in Eldoret, Kenya. Every policy on this site is reviewed by our Trust & Safety team and updated as the platform evolves. This page was last reviewed on 21 May 2026. Older versions are kept on file and available on request.